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What conditions must be met, to install the ZE-NC3141D unit?

Answer: The vehicle must be equipped with the "OE radio prearrangement" from the factory, to allow straightforward installation of the ZE-NC3141D. The physical appearance of the OE installed radio must be identical with the ZE-NC3141D, else installation is not possible. Please refer to the compatibility list.

Does the ZE-NC3141D support the FIS?

Answer: Yes, the FIS is supported by the ZE-NC3141D. Please note, that the Navigation guidance arrows are not supported, it will only display AUDIO information.

Does the ZE-NC3141D support the ex-factory sound system?

Answer: Yes, all ex-factory soundsystems are supported by the ZE-NC3141D. You don`t need any additional adaptors. In case of a ex-factory Soundsystem do activate to corresponding setting in the menu (SETUP> Audio> Speaker> OE Soundsystem).

Do the park sensors still work after mounting the ZE-NC3141D?

Answer: Yes, the park sensors and their audible messages still work.

Does the ZE-NC3141D offer steering wheel control?

Answer: Yes, please make sure that the brown connector on the backside of the ZE-NC3141D is properly inserted. This wire lead transmits the CAN data between the interface to the ZE-NC3141D, the steering wheel remote control functions – when present in the car – work exactly as found on the OE radio.

ZENEC E>GO device cannot be run/turned on when ignition of vehicle is off.

Answer: No, you cannot turn on the ZENEC E>GO device when ignition of vehicle is off.

E>GO units are connected to the CAN network of the vehicle they are mounted to and require CAN data for certain functions to operate correctly. CAN data is only present in the vehicle, when ignition status is on – for this reason operation of the unit is not possible when ignition of the car has been set to its off position.

Is the ex works GPS antenna compatible?

Answer: GPS antennas are usually equipped with a standard FAKRA connector that can be connected to the ZE-NC3141D. However, we recommend to use the included ZENEC GPS antenna – it is optimally adapted to the ZE-NC3141D and will, most likely, do better job.

Is the ex works hands-free device compatible?

Answer: No. But the ZE-NC3141D supports an integrated high quality hands-free device from Parrot. In case your phone has Bluetooth ability, the ZE-N3141D offers a comprehensive hands-free device function. Once you have paired your mobile with the ZE-NC3141D, you can handle your calls completely via touch screen.

Built-in ex works hands-free devices should be completely shut down, by removing the respective fuse. If you omit that, you will probably encounter distortions during parallel operation.

When starting the engine my ZE-NC3141D switches off and reboots.

Answer: If the voltage supply drops under approx. 9 V, your ZE-NC3141D automatically shuts down to avoid operation faults. This is a self protection mechanism and not a defect. You may, however, check your electrical installation (battery worn, bad or corroded ground connections, etc.).

How does the TFT brightness adjustment work?

Answer: The screen brightness is controlled via GPS. It is designed to automatically switch between day and night illuminations by evaluating the GPS time stamp. In order to do so, it needs GPS signal reception, which leads to a 20 seconds decision delay after powering the device ON. Go to (Setup> Video> Picture) and enter preset values for day and night brightness. You may also override the automatic GPS commutation to manual control, by changing the navigation map settings (NAV> More> Settings> Map settings> Colour> Auto/Day/Night).

What means Slide Touch?

Answer: Devices from 2011 and later sport the innovative slide touch feature: Tap and keep screen contact, when sliding your finger to the desired direction. This gesture has the same effect as tapping on the first two markers in the upper screen area.

What should I consider playing USB media?

Answer: Make sure your USB data carrier is FAT32 formatted. Zenec recommends the usage of high quality USB sticks with a data volume of 8 GB. Higher data volumes are also possible, for this consider the corresponding information sheet. Note that the USB connector allows a maximum current output of 400 mA. Given that external hard disks usually exceed this, we cannot guarantee full compatibility of external hard disks.

What should I consider when using SD cards?

Answer: SD as well as SDHC cards are supported. Make sure your SD/SDHC card is FAT32 formatted. Zenec recommends the usage of high quality SD/SDHC cards with a data volume of 8 GB. SDHC cards up to 16 GB data volume are supported.

Content on USB / SD data carrier is not recognized even after successful formatting?

It may happen that the file system of the disk got damaged, or that the file allocation table of a data carrier is defect due to erroneous write cycles. There may be different reason for this to happen, such as usage or storage of data carriers and problems occurring at the initial format process.

In such cases, you must format the data carrier once more to get it to work as intended.

Windows Vista and Win7 offer two options, i.e. you can apply a quick format or a full format of carrier. For all cases related to data carriers that seem to cause problems, it is highly suggested to do a full format process. Make sure the check mark for quick format is not set. Also pay attention that the FAT32 file system is selected before you start the format process.

Info: If the disc after formatting is still not recognized by the device, it may be due to an incompatibility of the disk controller chip itself. In such a case, you should use a different data carrier of another brand or manufacturer.

Why do I need software updates?

Answer: ZENEC frequently releases software updates to add new functionality, correct issues and improve reliability, especially by new BT firmware to keep full compatibility with brand new mobile phones.

Where can I download software updates?

Answer: Released updates can be downloaded from the ZENEC homepage. Go to "Support". Ask your ZENEC dealer, if you have further questions. Do never install any "updates" from other sources, as this might damage your device irreversibly.

What is the TMC Pro function and how can I activate it?

Answer: With the traffic messaging channel the navigation unit is able to receive traffic jam information. Thus, navigation can calculate by-passes in real time. This function is activated ex works. TMC Pro gets additional traffic information from private measuring services by which the accuracy increases. To activate TMC Pro you have to take out a subscription. This happens either directly via Naviextras or with a code card ZE-NC-TMCPRO available at authorized ZENEC dealers.

My ZENEC device navigates incorrectly. Some streets aren’t even on the map.

Answer: Please take into account that we use, for entire Western Europe, maps from the market leader TELE Atlas. It happens that, at a few rare spots on the map, incorrect map data may cause a navigation error.

We recommend to report that directly to TELE Atlas, to enable them to correct their data.

Direct map errors report link: mapinsight.teleatlas.com/mapfeedback/index.php

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