After updating to iOS4, my iPhone/iPod doesn't work. What can I do? Answer:
Can I watch a movie during driving? Answer: According to the law in several European countries, driving with monitors in use in the viewing range of the driver is not allowed, because the driver will be distracted from the traffic. Please respect the traffic regulations of your country, or you might face penalties in case of an accident. Please pay attention to the volume inside your vehicle, because you have to notice exterior sounds like a police siren.
My original radio has two antenna terminals. Which connector should I use to connect my ZENEC device? Answer: The antenna connector is implemented as SMBA (FAKRA, DIN 72594-1 / USCAR-18) connector. Please consult your ZENEC retailer to get the proper adapter.
I've lost my user manual, where can I get a new one? Answer: Go to www.zenec.com , choose Support section. You will find PDF manuals for any model.
My iPod/iPhone gets charged, but is not accessible as a replay source. Answer: Just make sure that your ZENEC device as well as your iPod/iPhone, have the latest software update installed. Non-fitting or non up-to-date software versions can cause a variety of problems and malfunctions. Apart from that, we can only guarantee a trouble free functionality if you use the recommended original ZENEC iPod/iPhone connection cable. If you are sure that the latest software is installed (using the original ZENEC iPod cable) and the problem still persists, then disconnect and reset your iPod/iPhone. Consult your iPod/iPhone manual on how to reset your device.
What phone number is dialled, with the ZE-NC2010 in voice tag dial mode? Answer: The ZE-NC2010 will dial the cell phone number. Please pay attention, that the cell phone number must be saved in the category "mobile number" in the phone book of your cell phone.
Why can't the Bluetooth hands-free set completely facilitate all mobile phones? Answer: There are various Bluetooth standards and various possibilities to transmit information using Bluetooth. Because of this, it can happen that the transmitter and the receiver utilise different Bluetooth standards. ZENEC uses the most common Bluetooth standards, but even here, there might be limitations to the compatibility, depending on provider configuration.
My device doesn’t have any audio output or it is too quiet. What can I do? Answer: Please check the cabling of your device and your speakers. Make sure that no connecting cable contacts the vehicle chassis.
The audio playback is poor or distorted. What is causing this? Answer: The impedances of the speakers are not compatible with the device. Be sure to only use speakers with the appropriate impedance. The speaker might be defective; replace it if necessary.
Where can I get replacement parts such as remote controls, mounting frames, or connecting cables? Answer: Please consult your nearest authorized ACR dealer. Find them marked on the following map: http://dealers.acr.ch/
The device has trouble to properly recognize some CDs/DVDs. It just takes very long and does not work reliably anymore. Answer: As there is quite a bit of dust inside a car, it is usually a good idea to clean the drive from time to time. This can be done with a usual cleaning CD. If that does not work anymore, it is most likely that the drive is worn and has to be replaced. Please consult an authorized ACR dealer. ZENEC grants a 24 month warranty on the laser unit.
My unit does play MP3 files, but when I switch on the device (and during rewind and fast forward) it restarts track each time. Answer: Looks like these files are most likely not properly coded. When transcoding MP3 files, take care to match the standards. We recommend fixed, not variable, bitrates of either 128, 192, 256 or 320 kbit/s.
Which navigation system is suitable for the ZE-MC294? Answer: The ZE-NA2000 and the ZE-NA2000N can be connected to the ZE-MC294 and the ZE-MC194. Their interfaces match.
Which DVB-T receiver can be connected to the ZE-MC294? Answer: Actually, you can use any receiver featuring a standard RCA video out connector. However, touchscreen control requires the specialised interfaces of ZE-DVB2000 or ZE-DVBT50 units.
The unit comes ex works with a protection film for transport and mounting. Answer: The film deterioates the touchscreen sensitivity and is meant to be removed for every days use. The touchscreen is usually sufficiently resistant against wear, scratches or dust. However, you can buy additional protection films at specialized shops. They offer a wide variety for most screen sizes with or without anti-glare coating etc.
Content on USB / SD data carrier is not recognized even after successful formatting?
In such cases, you must format the data carrier once more to get it to work as intended. Windows Vista and Win7 offer two options, i.e. you can apply a quick format or a full format of carrier. For all cases related to data carriers that seem to cause problems, it is highly suggested to do a full format process. Make sure the check mark for quick format is not set. Also pay attention that the FAT32 file system is selected before you start the format process. Info: If the disc after formatting is still not recognized by the device, it may be due to an incompatibility of the disk controller chip itself. In such a case, you should use a different data carrier of another brand or manufacturer.  |
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