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Archiv: FAQs

Why does the Z-N720MH reboot, when I start the engine of my car?

AW: To protect the device electronics from under voltage conditions and resulting malfunction of function modules inside the device the ZENEC mainboard and the MCU constantly measure the power supply …

My ZENEC device navigates incorrectly. Some streets aren’t even shown on the device.

Answer: Please take into account that we use, for entire Western Europe and standard, non motorhome devices, maps from the market leader TELE Atlas. It happens that, at a few …

What is the TMC Pro function and how can I activate it?

AW: With the traffic messaging channel the navigation unit is able to receive traffic jam information. Thus, navigation can calculate by-passes in real time. This function is activated ex works. …

Why do I need software updates and where can I find it?

  AW: ZENEC does frequently release software updates to add new functionality, correct software issues and improve reliability in general. Some updates also contain up to date BT firmware, to …

The navigation software on my Z-N720MH does not offer any TTS voices?

AW: This is correct. Due to (retail) price constraints, the Z-N720MH features a selection of normal selection of voices for route guidance announcements, without the option to select a TTS …

I want to purchase a newer (up to date) Mobilschaf / CampingPOI package. Where do I get this?

Up to date Camping- or better MobilSchaf POI package pay content downloads can be obtained via the Naviextras portal: https://zenec.naviextras.com

I do not get along with the navigation software update. Is there a ZENEC Support that could help me on the fly?

AW: Yes, there is a ZENEC support team. This team mainly takes care to instruct, and consult the ZENEC store and caravan dealers. Much more suitable for end consumers is …

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