Z-N965

AW: The Z-N965 does fit in vehicles featuring a dashboard with 1-DIN device mounting provision or a vehicle specific 1-DIN mounting kit.

Due to the large 9 inch display, care must be taken to identify potential coverage of safety-related items in the cockpit, such as hazard warning light switch, airbag areas, etc. which may become obscured by the device front panel, impairing the respective function. ZENEC assumes no liability for vehicles where the type approval / operating license is at risk. Depending on the vehicle model, storage compartments, document holders, etc. may also become impaired in their function.

AW: Yes, the Z-N965 has a special adjustment mechanism, which allows the display to be adjusted in a wide range of settings with just a few manual steps both if device is unmounted or once installed in the dash board.  The display tilt angle can be varied from + 5 ° to -20 °, the vertical display height is adjustable in a range of +40 mm to -20 mm.

Adjusting the display height: To adjust the height position of the display, pull out the large screw head on the right side of the device (approx. 1 cm clearance) and slide the display up or down into the desired position. As soon as a good position is found, release the large screw head to lock the display mechanism again.
Setting the display inclination angle: Loosen the screw on the left side of the device using a No. 2 Phillips screwdriver. Pull out the large screw head on the right side of the device. Now you can adjust the TFT viewing angle. As soon as a good position is found, let go of the large screw head. Tighten the Phillips screw on the left side of the device to lock the mechanism.

AW: It should be an analog / resistance based steering wheel remote. Follow the instructions of the button assignment in the device main manual on p.7. Alternatively, the connection of a multifunction steering wheel via a separately available vehicle-specific SWC interface is also possible, which is connected to the device via the IR-In.

AW: If your vehicle is equipped with a CAN based OE steering wheel remote control, it can also be connected to the Z-N965. For this purpose, depending on the vehicle brand, model and model year, a vehicle-specific CAN/Stalk interface and a connecting wire (ZENEC ZEY-ZENECLEAD) need to be purchased separately.

The functionality related to the multifunction steering wheel depends on the used CAN/SWC adapter. Make sure that the adapter you want to use is compatible with the ZENEC IR-In interface protocol.

AW: Yes.

AW: No, but there is an optionally available accessory item called “GBA-HDMIBOX” (1 x HDMI, 2 x USB) which works with the Z-N965.

AW: Right after the first power-on process and after separation from the vehicle battery, the Z-N965 will perform an automatic radio station search. Depending on the vehicle location and the frequency band to be scanned, the search process can take up to 2.5 minutes. During the search period, radio stations cannot be accessed nor selected by the user.

 AW: The Z-N965 features an integrated DAB+ twin-tuner. For the reception of digital radio stations, an antenna supporting the DAB standard must be present in the vehicle and connected to the device.
If your motor caravan does not offer a suitable DAB antenna ex works, it needs to be equipped with an aftermarket DAB antenna or DAB splitter, to enable reception of digital radio programs.

AW: The Z-N965 contains a DAB+ twin tuner, providing a dynamic list of DAB+ radio stations currently receivable in the area. The station sorting corresponds to the sequence of the DAB Ensembles and their short ID (e.g. 5C, 7A, 7D, 8D, 12C). The radio stations in each Ensemble do follow the provider station list sequence. Further sorting of stations in the list is not possible. The Ensembles and radio stations are updated by the automatic background scan approx. every 2 minutes.

AW: “FAV” is an abbreviation for “Favorite” and refers to a configurable function key, (see device manual under “Misc Setup” p.60) where a specific function can be assigned via the Setup menu. The “FAV” sensor key on the device front panel supports the following direct function assignments: CAM/NAVI/Tuner/EQ/Setup/BT-Music/BT/ DISP/iPod/USB/HDMI/GAA/AV-IN, CarPlay.

AW: The Z-N965 has in the device settings menu, two selectable control options for the automatic TFT display brightness adjustment. At the device, go to: Setup > TFT > TFT Control > “Car” or “Navi”.
As factory default setting, “Car” is enabled which means that the device dims the screen when low or high beam is activated. For the “Car” based TFT screen brightness control, the “Illu signal” at the ISO-connector is used. Daytime Running Lights with TFT Control set to “Car” mode will therefore cause dimmed screen.
Users driving with daytime running lights should set the TFT Control to “Navi”, so that the day/night time zone data is used to control TFT screen brightness. Note: The “Navi” setting will cause the device to start up in night mode until an actual GPS time signal for device master clock is obtained via GPS downstream. This may take up to 30 seconds.

AW: Enable Bluetooth on your iPhone. Then connect the iPhone USB cable to the proper cable extension coming from the device (USB1). CarPlay should now start without any further ado. (Else read the info provided on p.39/40 in the main device owner manual).

For a good read on the general function scope of CarPlay including an overview of CarPlay supported apps and additional information, go to the official Apple website: https://www.apple.com/en/ios/carplay/

AW: Google Android Auto is not (yet) available in many countries. Google itself does not publish any availability data for Android Auto. You can, however, register at www.android.com/intl/auto with your email address to be notified of the Android Auto availability in your country.

(Else read the info provided on p.37/38 in the device owner manual).

AW: To use Android Auto with your Android Smartphone, at least Android 5.0 (Lollipop) or a higher version of the Android operation system must be installed on your smartphone.

To use Android Auto on your ZENEC device, you have to adjust time and date on your ZENEC device correctly. Please pay attention to chapter „Setup Operations → System → Clock & Date Setup“ described on p.77 in the main device manual of the Z-N965. Then connect the iPhone USB cable to the proper cable extension coming from the device (USB1).

For more detailed information about Android Auto, please visit

https://www.android.com/auto/  and https://support.google.com/androidauto#topic=6348027

AW: Long press of the HOME sensor button invokes the audio quick-adjustment menu. (See main device manual p.62 ).

AW: The password function must be set to ON under “Setup” > “System” > “Password Function”. See p.79 in the main device manual of the Z-N965. The default code – 12345 – must be entered once. After this step is completed, device will accept any other individual code combination.

 AW: Zenec devices include under-voltage protection sensor circuitry to avoid low voltage boot process to safeguard the unit that may not work as intended without stable supply voltage. The root cause of device reboot issues can usually be attributed to the on-board batteries or power supply network cables and connections, causing the voltage to drop below 10.5 volts during engine start-up.
In case of frequent device reboots after engine starts, please consult your vehicle service point or the motor home dealer to review your car´s starter or second battery and the wiring.

AW: Most problems originate from cables not officially licensed by Apple. Therefore make sure, that either an original cable, or else at least a licensed Apple Lightning cable is used.
Otherwise, perhaps this little trick can help: Power off the iPhone – Power off the ZENEC device.
Switch on the ZENEC device – switch on the iPhone and pair it. Unplug the Lightning cable, reconnect it – then everything should function normally.
Make sure, the iOS version the iOS version of your Apple iPhone is always up to date.

AW: During the navigation announcement, the volume of the voice announcement can be adjusted by the volume sensor buttons on the device front or via the horizontal volume bar pop-up of the Z-N965. Simply increase or decrease the volume via sensor buttons, or touch and move the VOL slider during the navigation announcement to adjust voice guidance to the desired volume. The last VOL level is retained.

AW: In order to keep the map content of your Navigation micro-SD card up to date, it is possible to update map database with a PC tool called “Toolbox” via the Naviextras online update portal. On Naviextras you have access to free and pay type updates as well as other add-on’s. The navigation packages for the Z-N965 provide  3-year or 7-year map update subscriptions depending on the purchased version, allowing you to update the map content for the period of three or seven years after first (GPS) activation at no cost. Within a given 12 month time frame, TomTom (map provider) usually releases two to three content updates (3^rd party offer, without guarantee for update cadence).

Navigation software updates, Add-On content und map updates are available here: https://zenec.naviextras.com

Disclaimer: The card update subscription duration can only be guaranteed in its entirety in conjunction with a new device which is put into service together with a new navigation card. For used devices with navigation packages purchased later, limitations apply because the date of the first use of device is crucial. Naviextras places a time stamp point on the device once first sat connection is established.

AW: The TPEG function in the ZENEC navigation software is based on freely broadcasted TPEG data (country-specific coverage). Out of the box, TPEG function is purposedly deactivated.

Make sure, free TPEG data is available in your country. To activate the TPEG function, start the ZENEC navigation software. In the main navigation menu “Settings” > “Traffic” scroll down to the last entry “DAB+TPEG. Set this function to “ON”.

AW: Please note that ZENEC, for west and east Europe map coverage of your motor home navigation package deploys digital map data provided by TomTom (formerly known as “Tele Atlas”). Even if you have recently updated the navigation map content it is still possible, that digital map data content is imprecise or faulty in areas such as intersections, new roads and other places recently added. In such cases device may provide you with incorrect routing instructions. Please use the respective TomTom tool to report errors to TomTom map share service directly: http://www.tomtom.com/mapshare/tools/

 AW: The map data on the navigation microSD card covers 47 countries, as follows:

Albania, Andorra, Austria, Belarus, Belgium, Bosnia Herzegovina, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Former Yugoslav Republic Of Macedonia, Germany, Gibraltar, Greece, Hungary, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Moldova, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, Ukraine, United Kingdom, Vatican City

Note: The country Cyprus is missing, due to the ongoing strategic and military souveignity conflicts with Turkey.

AW: An up-to-date CampingSchaf POI package (multilanguage version for Z-N965) can be downloaded with the Toolbox. The package is a lifetime license, which means it is free of charge and can be renewed each year. The content of the package is usually updated approx. end of March.

AW: This device allows to pair up to seven smart phones, whereas only one can be connected to the device. The auto connect function is available for the last smartphone connected to device only.

AW: Your smartphone contacts need to be re-synced manually. Follow the instructions provided in the main device manual on p.48.

AW: No, it is not possible to edit Favourite contact entries on the device. You need to delete the Favourite and re-sync the phonebook on your Zenec device. Then save a contact as Favourite again.

AW: The microSD card reader on the right side of the Z-N965 is dedicated to the GPS navigation function only. Avoid removing the microSD card during active route guidance or/and when device is in navigation mode. Use of the microSD card reader for music or video file playback is not possible.

AW: It may happen that the file system of the memory stick got damaged, or that the file allocation table of the data carrier is defect due to erroneous write cycles. There may be different reason for this to happen, such as usage or storage of data carriers and problems occurring at the initial format process.

In such cases, you must perform a full format with your PC or notebook, to make it work correctly again.

Info: If the data carrier after formatting is still not recognized by the device, it may be due to an incompatibility of the disk controller chip itself. In such a case, you should use a different USB data carrier of another brand or manufacturer.

Answer: Make sure your USB data carrier has been formatted in FAT32 – prior to use. Zenec recommends the use of high quality USB sticks only. Study the corresponding key features of the ZENEC device, for supported USB flash memory data carriers. Note that both USB 2.0 connectors on the backside of the device are limited to 1000 mA maximum current. Since many external hard disk models will easily consume higher operating currents, Zenec does not endorse the use of such products. Additional info for troubleshooting of USB flash memory devices and MP3 playback:

USB – Hilfe bei Wiedergabeproblemen